Developing Emotional IntelligenceThis course introduces the concept of emotional intelligence and provides strategies for enhancing emotional self awareness and empathy. This course is designed to help you in the following ways: Define emotional intelligence and emotions Identify the components of emotional intelligence Identify tools to gain control over emotions Determine effective verbal and nonverbal communication skills Successfully execute conflict resolution and manage

Identify three areas for further development within the Human Resources field as part of a personal action plan

Address accusations of harassment

Discovering ways to retain talent and measure growth

Identify employees who should be terminated

Develop essential skills for supervising others

Recognize ways to prioritize DEI in the workplace

Learn how to hold effective meetings and group sessions

laying the groundwork for the modern financial practices we use today

focused segments of learning to meet specific learning outcomes

Understand modeling and observation

Learn techniques for delivering excellent customer service and enhancing customer satisfaction

Understand how to start a business