Conflict ResolutionDevelop skills in conflict resolution to manage disagreements effectively and maintain positive workplace relationships. At the end of this course, participants should: Understand what conflict and conflict resolution mean Understand all six phases of the conflict resolution process Understand the five main styles of conflict resolution Be able to adapt the process for all types of conflicts Be able to break out parts of the process and use those

when necessary

Define civility

This course equips participants with the skills necessary for designing effective eLearning modules

Choose appropriate emotional responses

How to build rapport with the callers

Recognize ways to prioritize DEI in the workplace

This section dives into the core competencies required for providing excellent administrative support

Explore techniques to remain confident and assertive during difficult situations

Deal with the aftermath of harassment

Discuss Human Resources and its best practices for dealing with issues associated with stereotypes

and generate reports to effectively manage and present information

Understand the importance and legal responsibilities of safety