Guide to measurements in knowledge managementSummary There is a great deal of interest but a lot of confusion amongst organizations embarking on KM initiatives about how to measure the benefits and effectiveness of KM. Some argue that standard measurements can be developed and applied, whilst others argue that the real benefits of KM cannot be measured. PAS 2001 introduces the topic of KM measurements but this document provides additional informed clarity and acts as a guide to good practice.

to identify the relationships between the management of IT security and management of IT ingeneral

4 Overview

4 How should organizations tackle KM

Annex B Comparison of ISO/TR 15489-2 Guidelines and ISO 15489-1

Recommendations concerning user guidance for users of any systems involving office work with visual display terminals are provided in BS EN ISO 9241-13:1999

Annex A Reference tables to compare ISO 15489-1 and its accompanying Guidelines ISO/TR 15489-2

e-learning systems and e-support services

a) The terms used for the types of screeds take account of developments in European standardization

Annex A - Schreinerei Schmid

for use by record management professionals and those charged with managing records in their organizations

and information related to the production and management of those images

7 Common data definitions